Here are some Frequently Asked Questions about the supporter research we conduct.

Supporters like yourself are the thread that runs through everything we do, and our work would not be possible without your generous support. Here you can find some information about the research we are currently conducting to understand our supporter base, so we can continue appealing to our audiences, raise more money and ultimately continue supporting people experiencing homelessness.

Why are you doing this work?

In order to continue raising the vital funds that you so generously provide, and that allow us to continue supporting people experiencing homelessness across the UK, we want to find out more about our supporter base. This will allow us to tailor our communications to make them as appealing and engaging as possible to our supporters.

What sort of information do you want to find out?

We want to know who are the people that make up our loyal supporter base. We want to find out more about your values, motivations and interests, to make sure we always keep you and your preferences at the heart of everything we do. We do hope you will be interested in being part of this research and we are sure you will find it an enjoyable experience, and an opportunity to support us as we continue to grow and extend the breath and depth of our support to people experiencing homelessness across the country.

Who is running the research?

DJS Research is an independent market research agency, and they are helping us by undertaking this research on our behalf.

How have DJS got my details?

We always process your information in a secure and confidential manner. As a small team, we work with, and share data with, a number of suppliers and agencies to carry out our core activities.  They do not use any of this data for their own interests. DJS Research are a carefully selected partner that is carrying out work on our behalf under a contract and GDPR requirements. All of this information, and some more detail about how we hold and process your data, can be found in our Privacy Policy here.

Who holds on to my data?

DJS Research will hold on to your responses in a secure format and in accordance with MRS code of conduct and the General Data Protection Regulation. To view DJS Research’s privacy policy, please click here.

Will my responses be shared or visible to others, outside this research?

During the Zoom discussion, a member of our staff here at St Martin’s Charity may be present.  We will have our video turned off.  This may mean that your individual responses could be attributed to you, as we often talk to supporters and might recognise you.  We can however assure you that your responses will not be published nor the video content broadcast or shared with any third parties without your prior consent.  DJS Research will help us understand our audience by sharing some of the main themes that are discussed in these sessions.  However, the information they share with us will be fully anonymised.

If you have any questions about how we process your data, you can consult our privacy policy here.

Will I receive unsolicited marketing emails or promotions as a result of my participation in this research?

No, you will not. This is independent market research and you will not receive any additional marketing emails or other contact from either DJS Research or St Martin’s Charity as a result of your participation.

I want to opt-out, how can I do so?

If you do not want to take part in this research, please email the Project Manager at DJS Research, Gary Romauk, at

Who do I contact if I have any questions about this research?

You can contact the Project Manager at DJS Research, Gary Romauk, by emailing

You can also contact our Fundraising and Communications Officer, Laura, by emailing 

As ever, thank you for your continued support. You are at the heart of everything we are able to do and the support we offer to people experiencing homelessness around the UK.

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