That’s why we want to hear from frontline workers across the UK in our 2025 Frontline Worker Survey.
From Monday 10th March to Friday 4th April, frontline workers have the chance to have their voices heard, by responding to our survey. If you are a frontline worker, please respond today. Or, please forward this survey on to anyone you know in the sector.
The insights enable us to do two crucial things:
- Amplify the voices of frontline staff, helping to inform homelessness policy and practice.
- Use this experience of what’s happening on the frontline, to shape the support we offer, including funding, training and more.
What have previous findings achieved?
Over the years, the results of our survey have had a huge impact.
- We’ve shared insights with policymakers, including MPs on the All-Party Parliamentary Group for ending homelessness, and directly with the homelessness minister. The results will feed in to the government’s work to develop a new homelessness strategy.
- The results were cited by the Blue Light Card, when announcing their decision to expand their discounts to homelessness frontline workers. In 2024, our survey found that frontline workers were often struggling to make ends meet, and also feeling an impact on their wellbeing due to their roles. As a response, Blue Light Card partnered with Homewards to make their discounts available to frontline workers.
- The launch of our Mental Health Fund, making up to £600,000 available to three projects over three years, in response to survey insights that showed a real need to improve access to mental health support for people experiencing homelessness.
- The launch of our Frontline Worker Wellbeing Project, alongside The Centre for Homelessness Impact (CHI) and What Works Centre for Wellbeing (WWCW), after finding that a majority of workers felt that their role had a negative impact on their own wellbeing.
- The shaping of the design of our Annual Conference for frontline workers, including the choice of free training sessions and expert speakers.
- The findings of our 2024 survey were covered by multiple publications, amplifying your voices through national news. This includes coverage in The Independent, Inside Housing, and Vanity Fair.
We would be grateful to everyone willing to share their valuable insights and experience with us.
The deadline for submitting responses is Friday 4th April.
Please spread the word
We would be extremely grateful if you could spread the word amongst frontline staff in the sector who may be interested in participating in the survey.
You are welcome to share this webpage or tweet @SMITF_Frontline using the hashtag #FrontlineWorkerSurvey. If you would like a communications pack featuring a newsletter blurb and other promotional resources, please get in touch [email protected].
