Contact us
Our office address is:
St Martin-in-the-Fields Charity
5 St Martin’s Place
London
WC2N 4JH
Telephone
020 3795 5745
Please direct all general enquiries to info@stmartinscharity.org.uk.
If you wish to contact the Vicar’s Relief Fund team for homelessness prevention grant applications please visit https://smitf.flexigrant.com/ or for enquiries please email vrf@stmartinscharity.org.uk.
If you wish to contact the Frontline Network team, please email frontline@stmartinscharity.org.uk.
How you can make a complaint
If you have a concern or wish to raise a complaint about anything to do with St Martin-in-the-Fields Charity or its activities, this can be raised with the Charity in writing.
Please ensure to outline your concerns as clearly as possible and include dates and important details. Please email complaints to info@stmartinscharity.org.uk or alternatively write to:
St Martin-in-the-Fields Charity
5 St Martin’s Place
London
WC2N 4JH
We will acknowledge your concern/complaint within 5 working days. Your complaint will be forwarded on to the most relevant department head for investigation and response. We will then follow up with you if we require further information and include a time frame of when and how we will address your complaint accordingly.
Please ensure to include the following information:
Your name, contact telephone number, email, organisation name (if appropriate)
Why you are raising this complaint
When and where the issue you are complaining about took place
Names of any people involved
How you would like this to be resolved
